Terms and Conditions and Terms of Service




By signing up for and/or otherwise accessing any of the services or products provided by Create Digital Limited, you agree to be bound by all these Terms and Conditions. IT IS ESSENTIAL THAT YOU READ THESE TERMS PRIOR TO PURCHASING SERVICES WITH Create Video Marketing. If you have any questions about these terms, please contact us.

Our business is continually evolving and as such we reserve the right to change our Terms and Conditions when necessary. It is your responsibility to ensure that you are up to date with all of our Terms and Conditions. We will, however, notify you of any material changes.

General terms and conditions

These General Terms & Conditions and the Service Specific Terms & Conditions, the Acceptable Use Policy and any information relating to the Service/Package purchased from Create Video Marketing forms the Agreement between Us. If any of these General Terms & Conditions are inconsistent with any terms set out in Create Video Marketing Service specific terms & conditions, the Service specific terms & conditions shall prevail.

By signing up for the Services You warrant that You are at least 18 years old, and legally capable of entering into a binding contract; or acting with the express permission and using the payment details of a person or organization who in turn is agreeing to be bound by the terms of this contract.

You acknowledge and accept that Your use of the Services must be in accordance with the Acceptable Use Policy which can be viewed at http://www.createvideomarketing.com/termsandconditions.aspx

By nature of owning a Create Video Marketing account, You accept these Terms & Conditions.

1. Definitions

1.1 "Agreement" means any agreement to which these terms & conditions are incorporated.

1.2 "Create Video Marketing" means Create Digital Limited with registered office at Create Digital Limited, 5 Wells House, Brodrick Drive, Ilkley, LS29 9SP United Kingdom, company number 07333212.

1.3 "Package" means a collection of Services.

1.4 "Prices" means the Prices for the Services set out in order form or as otherwise notified to You.

1.5 "Services" means the Services to be provided by Create Video Marketing.

1.6 "You/Your" means the person or company who purchases Services from Create Video Marketing.

2. Duration and Renewal of Services

2.1 Services and Packages for which payment is required on a monthly basis all have a minimum contract of term of 24 months, unless specifically stated to the contrary in the details of the Service and/or Package you purchase.

2.2 When Entering into a contract as a consumer (not in the course of conducting business) the Consumer Protection (Distance Selling) Regulations 2000 allow you to cancel the Contract at any time within seven working days, beginning on the day after you receive written confirmation of our acceptance of your order. However, by placing your order for the Services, you agree to us commencing supply of those Services before the seven working days cooling off period has expired. As a result, you will not have the right to cancel the Contract under the Consumer Protection (Distance Selling) Regulations 2000.

2.3 For the avoidance of doubt, any use of the Services and/or any Package in the course of conducting business shall give rise to you being a non-consumer and the provisions of this Agreement affecting the statutory consumer protection you would otherwise be afforded as a consumer shall not apply.

2.4 Unless specifically stated to the contrary in the details of the Service and/or Package You purchase, or agreed by Create Video Marketing in writing prior to purchase, Services are not available on a trial basis. It is Your responsibility to ensure that the Services you purchase are suitable for your business requirements.

3. Cancellations

3.1 You are entitled to cancel the services by contacting Create Video Marketing's cancellation team no more than 30 days prior to the expiry of your minimum contract term, and no less than five working days prior to the next payment date of that service. Once Create Video Marketing accepts your cancellation request you will be provided with written confirmation of cancellation in the form of a unique reference number. Cancellation requests will not be deemed to have been received and accepted until this reference number has been issued.

3.2 Create Video Marketing reserves the right to cancel and/or suspend Your Service at any time without notice if You breach these General Terms & Conditions and/or the Service Specific Terms & Conditions and/or our Acceptable Use Policy.

4. Refunds

4.1 Charges due on a pre-pay basis (together with account set-up fees, where applicable), are non-refundable.

4.2 In the event that Create Video Marketing cancels Your Service for reasons other than Your breach of contract, You will be entitled to a pro rata refund based upon the remaining period of Your current contract term.

4.3 If You contravene Your Agreement with Create Video Marketing, a refund will not be issued in the event of a cancellation.

4.4 Credit notes can only be used for payment (or partial payment) of Your Service, and are non-refundable.

5. Payment

5.1 All Services and Packages must be paid for in advance in accordance with the specific provisions of that Service or Package. In signing up for a Create Video Marketing account You agree to commit to the contract for the fixed term. It is not possible to provide early payment and terminate the contract prior to the expiry of the fixed term.

5.2 Payment will be due on the basis of the Service and/or Package You have selected. Unless otherwise stated in details of the Service selected, or by separate arrangement with You, payment will be required monthly in advance. If You have purchased Services on a fixed term basis then You will be required to pay on the payment plan You selected, paying in advance or by way of monthly instalments in advance throughout the year(s).

5.3 You will be invoiced automatically for the next pre-paid period on the basis of your current payment plan at the expiry of the current pre-paid period unless You have cancelled the Services in accordance with clause 3.1. Payment of the Price will be taken via the payment method initially agreed, or later amended through mutual agreement, and will be non-refundable. In cases of failed payment, the invoice will become due and payable to Create Video Marketing in its entirety.

5.4 Create Video Marketing reserves the right to change the Prices and/or nature of its Services by giving You written notice of those changes. Notice of changes to Prices and/or Services will be given by e-mail to the e-mail address held in Your Create Video Marketing Account. If You have already purchased a particular Service then the change in the Price or nature of that Service will only become effective after the end of any pre-agreed fixed-price term, as defined by the details of the individual Service. You will be charged the new Price when the Service is automatically renewed at the end of the current term.

5.5 All payments must be made in UK pounds sterling, inclusive of applicable taxes.

5.6 You warrant that You are authorised to make payment using the payment card or facility You disclose to Create Video Marketing. In the event that You are not the named card or financial account holder, You acknowledge that You and the party who is the named holder both accept Create Video Marketing's Terms & Conditions and are jointly and severally liable for the payment of all Prices for which payment will be taken from the payment card or alternate facility. You will indemnify and hold Create Video Marketing harmless in the event that the cardholder, issuer, or bank declines any transaction for payments to Create Video Marketing, including all of Create Video Marketing costs in administering Your non-payment and obtaining payment of those Prices due.

5.7 Create Video Marketing reserves the right to suspend all Services until payment is received in full and all outstanding debt is cleared. Any non-payment of a recurring invoice may be subject to a £30 administration charge. You are responsible for all money owed on the account from the time it was established until Create Video Marketing accepts Your cancellation request. You are responsible for any additional costs incurred by Create Video Marketing in the collection of outstanding debt.

5.8 You are required to have a valid email address and Direct Debit mandate registered to Your account at all times, failure to do so will result in automatic suspension of Your account. If You cancel Your Direct Debit mandate for any reason You must immediately notify Create Video Marketing and register a new Direct Debit mandate.

5.9 Payments processed by Direct Debit are subject to the Direct Debit terms and conditions of Service, and Create Video Marketing makes no representations or warranties with respect to those Services.

5.10 No bills or invoices will be sent by regular mail. All invoices will be sent directly to You via email or to the online, virtual inbox of the Service shortly after the purchase or recurring transaction is completed.

5.11 If You fail to pay all Prices due, Create Video Marketing reserves the right to interrupt, suspend or cancel the Services to You. Such interruption, suspension or cancellation does not relieve You from paying all contractually obligated invoices to Create Video Marketing.

5.12 Please refer to Create Video Marketing Service Specific Terms & Conditions for specific payment policies.

5.13 Any unused Credit notes on Your Account will be taken in payment of Your Service. Where the value of the unused Credit note is less than the total payment due, the remainder of the balance will be taken from the current payment method on Your account.

6. Chargebacks

6.1 If You withdraw any payments made via any means (a "chargeback") Create Video Marketing will either defend such chargebacks directly with the card issuer/bank/payment scheme, or take appropriate steps to recover the original monies from You in addition to an administration fee of £30+VAT for each inappropriate chargeback raised.

6.2 If a chargeback is made, Create Video Marketing reserves the right to immediately interrupt, suspend or cancel all services within your Account. Such interruption, suspension or cancellation does not relieve You from paying all contractually obligated invoices to Create Video Marketing.

7. Appropriate Service use

7.1 Create Video Marketing reserves the right to refuse Service and/or access to its systems and/or Services to anyone.

7.2 Create Video Marketing does not allow any content which breaches our Acceptable Use Policy to be stored on its servers or entered into its systems. Create Video Marketing reserves the right to remove content from the Services or suspend the Services immediately where it reasonably suspects such content breaches the Acceptable Use Policy.

7.3 Create Video Marketing shall notify You if it becomes aware of any allegation that You breach the Acceptable Use Policy.

7.4 Refusal of Service based on the content being contrary to our Acceptable Use Policy is entirely at the discretion of Create Video Marketing.

7.5 You shall indemnify Create Video Marketing, its Partners, its Resellers, and its Suppliers against all damages, losses and expenses arising as a result of any action or claim that the data, content and/or any other material breaches the Acceptable Use Policy.

7.6 In the event that Create Video Marketing removes data or content from the Services and/or suspends Your content or usage pursuant to clause 7.2, and later reinstates such content and/or resumes the Services, You shall indemnify Create Video Marketing, its Partners, and its Resellers against all damages, losses and expenses arising as a result of any action or claim that such content and/or data and/or the Services Your site breaches the Acceptable Use Policy.

7.7 Create Video Marketing reserve the right to suspend access to the System if a customer's use is deemed to be affecting the platform for which Create Video Marketing delivers the Services. This includes, but is not limited to, reasonably perceived use of email recipient addresses where explicit consent from the recipients has not been provided for their receiving of marketing e-mails.

8. Scheduled maintenance

8.1 To guarantee optimal performance of the Services, it is necessary for Create Video Marketing to perform routine maintenance. Such maintenance often requires taking Create Video Marketing Services off-line, typically performed during off-peak hours. Create Video Marketing will give You advance notice of maintenance requiring the Services to be taken off-line whenever possible by publishing notice on the Create Video Marketing website.

9. Support

9.1 We will endeavour to provide a continuous high quality service. If You experience problems with Your Service, You should consult Create Video Marketing support website and search for a resolution to Your problem. You will also find Create Video Marketing 24/7 support contact details on Create Video Marketing support website at http://www.createvideomarketing.com/support.

9.2 Please note we may require suspension of some of Create Video Marketing Services for short scheduled periods to carry out maintenance or repair to Create Video Marketing Services. Information concerning scheduled downtime is available on the Create Video Marketing websites.

10. Reselling of Services

10.1 All Services are intended for use by the primary owner only. It is strictly prohibited for the Services to be resold, leased, or given away to other parties. You agree that such activity will be not be undertaken by You, that Your Service may be terminated immediately upon reasonable suspicion that the Service has been abused in this manner, and that You will be held liable for costs incurred by Create Video Marketing in resolution of such situations should You have resold, leased, or given away the Services.

10.2 Create Video Marketing accept no liability to you or any third parties for losses arising from the Reselling, leasing, or giving away of services as detailed in 10.1.

11. Data

11.1 All data created or stored by You within Create Video Marketing' applications and servers are Your property. Create Video Marketing shall allow access to such data by only authorised Create Video Marketing personnel. Create Video Marketing makes no claim of ownership of any web server content, email content, or any other type of data contained within the accountholder's uploaded or entered information within the Services on Create Video Marketing' servers.

11.2 Create Video Marketing maintains backups of its servers and infrastructure pursuant to its own archiving and business continuity procedures. In the event of loss of or damage to your data relating to actions made by You or on Your behalf you will not be given access to any data stored as part of these procedures.

11.3 In the event of loss of or damage to your data relating to a failure in Create Video Marketing systems or servers, Create Video Marketing will make reasonable commercial efforts to assist you in the restoration of your data, however You accept full responsibility for maintaining adequate backup copies of all your data.

11.4 You shall indemnify Create Video Marketing against all damages, losses and expenses arising as a result of any action or claim that the content or data of Your account or data accessed from or published as part of the Services infringes the intellectual property rights of a third party.

12. Uploads

12.1 We limit uploads made to the system to 20MB per file.

13. Passwords

13.1 It is the account owner's responsibility to keep his/her password(s) confidential, and to change the password on a regular basis. Create Video Marketing is not responsible for any data losses or security issues due to stolen passwords or any passwords that You have intentionally or accidentally disclosed to any third party. Create Video Marketing recommends that You use passwords that contain numbers and symbols in order to prevent unauthorized users from guessing commonly-used choices (i.e. "12345", "password", etc.).

13.2 You accept full responsibility for any purchases or modifications made within your control panel by You or by third parties using your account password.

14. Your personal details

14.1 You warrant that the contact information that you provide to us on establishment of your account is correct, and that You accept responsibility for keeping this information up to date at all times. You agree that we may suspend access to your account and the Services if we reasonably believe that the information you have supplied is inaccurate.

14.2 Please note that whilst Your email is primarily used for billing purposes, Create Video Marketing reserves the right to email You information about its product offerings. You can unsubscribe from marketing communications within Your Create Video Marketing control panel.

14.3 Create Video Marketing will not provide any of Your personal information to other companies or individuals without Your permission unless required to do so by law. However, Create Video Marketing may need to provide Your name and contact details to third parties that Create Video Marketing may use for the purposes of delivering specific Services to You (e.g. customer support). For more information about how Create Video Marketing will collect and use Your personal information please read Create Video Marketing's privacy policy.

15. Create Video Marketing Disclaimers and Warranties

15.1 Whilst every attempt would be made in the unlikely event of any corruption or hardware failure, Create Video Marketing cannot guarantee to be able to replace lost data. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all Service interruptions caused by Create Video Marketing.

15.2 Create Video Marketing makes no warranties or representations that any Service will be uninterrupted or error-free. You accept all Services provided hereunder "as is" without warranty of any kind.

15.3 So far as permitted by law and particularly in respect of non-consumers, all implied conditions, warranties and terms (whether express or implied by statute, common law, custom or otherwise) including, but not limited to, those relating to the exercise of reasonable care and skill, fitness for purpose and satisfactory quality (where applicable) are hereby excluded in relation to each of the Services to be provided hereunder to the fullest extent permitted by law.

15.4 For the avoidance of doubt, any use of the Services and/or any Package in the course of conducting business shall give rise to you being a non-consumer and the provisions of this Agreement affecting the statutory consumer protection you would otherwise be afforded as a consumer shall not apply.

16. Liability

16.1 Create Video Marketing shall not be liable for any loss or damage of whatsoever nature suffered by You arising out of or in connection with any breach of this Agreement by You or any act, misrepresentation, error or omission made by You or on Your behalf.

16.2 Create Video Marketing will not be liable for any indirect loss, consequential loss, loss of profit, revenue, data or goodwill howsoever arising suffered by You or for any wasted management time or failure to make anticipated savings or liability You incur to any third party arising in any way in connection with this Agreement or otherwise whether or not such loss has been discussed by the parties pre-contract or for any account for profit, costs or expenses arising from such damage or loss.

16.3 No matter how many claims are made and whatever the basis of such claims, Create Video Marketing' maximum aggregate liability to You under or in connection with this Agreement in respect of any direct loss (or any other loss to the extent that such loss is not excluded by other provisions in this Agreement) whether such claim arises in contract or in tort shall not exceed a sum equal to the fees paid by You for the Services in relation to which Your claim arises during the 12 month period prior to such claim.

16.4 None of the clauses herein shall apply so as to restrict liability for death or personal injury resulting from the negligence of Create Video Marketing, its employees or its sub-contractors.

16.5 Create Video Marketing shall not be liable for any interruptions to the Services or outages arising directly or indirectly from:-

16.5.1 interruptions to the flow of data to or from the internet;

16.5.2 changes, updates or repairs to the network or software which it uses as a platform to provide the Services;

16.5.3 the effects of the failure or interruption of Services provided by third parties;

16.5.4 factors outside of Create Video Marketing' reasonable control;

16.5.5 Your actions or omissions (including, without limitation, breach of Your obligations set out in the Agreement) or those of any third parties;

16.5.6 problems with Your equipment and/or third party equipment;

16.5.7 interruptions to the Services requested by You.

17. Force Majeure

17.1 Create Video Marketing shall not be responsible for any failure to provide any Services or perform any obligation under the Agreement because of any act of God, strike, lock-outs or other industrial disputes (whether involving the workforce of Create Video Marketing (or any other party) or compliance with any law of governmental or any other order, rule, regulation or direction, accident, fire, flood, storm or default of suppliers, work stoppage, war, riot or civil commotion, equipment or facilities shortages which are being experienced by providers of telecommunication Services generally, or other similar force beyond its reasonable control.

18. Non-Waiver

18.1 The failure of Create Video Marketing to require Your performance of any provision shall not affect the full right to require such performance at any time thereafter; nor shall the waiver by Create Video Marketing of a breach of any provision hereof be taken or held to be a waiver of the provision itself.

19. Survival

19.1 The provisions, terms, conditions representations, warranties, covenants, and obligations contained in or imposed by this Agreement which by their performance after the termination of this Agreement, shall be and remain enforceable notwithstanding termination of the Agreement for any reason. However, neither party shall be liable to other for damages of any sort resulting solely from terminating this Agreement in accordance with its terms but each party shall be liable for any damage from any breach by it of this Agreement.

20. Notice

20.1 You agree that any notice or communications required or permitted to be delivered under this Agreement by Create Video Marketing to You shall be deemed to have been given if delivered by e-mail, in accordance with the contact information You have provided.

21. Governing Law

21.1 Except as otherwise set forth in the Domain Dispute Policy, Your rights and obligations and all contemplated by this Agreement shall be governed by English law and You submit to the exclusive jurisdiction of the English Courts.

22. Legal Fees

22.1 If any legal action or proceeding, including arbitration, relating to the performance or the enforcement of any provision of this Agreement is brought by any party to this Agreement, the prevailing party shall be entitled to recover reasonable legal fees, expert witness fees, costs and disbursements, in addition to any other relief to which the prevailing party may be entitled.

23. Assignment

23.1 You shall not assign, sub-license or transfer Your rights or obligations under this Agreement to any third party without the prior written consent of Create Video Marketing However, in the event that Create Video Marketing consents to such an assignment, sub-license or transfer, then this Agreement shall ensure to the benefit of and be binding upon the parties and their respective successors and permitted assigns.

24. Entire Agreement

24.1 This Agreement constitutes the entire Agreement between the parties and agreements are representations or warranties, express or implied, statutory or otherwise and no agreements collateral here to than as expressly set or referred to herein. This Agreement supersedes any prior agreements, representations, statements, negotiations, understandings, proposals or undertakings, oral or written, with respect to the subject matter expressly set forth herein.

25. Amendment in Writing

25.1 We may update or amend these General Terms and Conditions, the Service Specific Terms & Conditions including any technical specification relating to the Services and/or Package, the Acceptable Use Policy, Privacy Policy and any information relating to the Services/Package from time to time to comply with law or to meet our changing business requirements. We will give You prior notice of any changes to the Agreement and You can choose to cancel the Services without penalty before the new terms affect you. Display of the modified terms and conditions shall be deemed to be notice to you. You also agree to review the terms and conditions regularly to ensure you are aware of any modifications.

26. Further Assurances

26.1 The parties shall execute such further and other documents and instruments and take such further and other actions as may be necessary to carry out and give full effect to the transactions contemplated by this Agreement.

27. Relationship of the Parties

27.1 Nothing in this Agreement shall be construed as creating an agency relationship, partnership or joint venture between the parties.

28. Joint and Several Obligations

28.1 If any party consists of more than one entity, their obligations here under are joint and several.

29. No Third Party Beneficiaries

29.1 This Agreement does not provide and shall not be constructed to provide any third parties, with any remedy, claim, cause of action or privilege.

30. Severability

30.1 In the event that any provision of this Agreement shall be unenforceable or invalid under any applicable law or be so held by applicable court decision, such unenforceability or invalidity shall not render this Agreement unenforceable or invalid as a whole. Create Video Marketing will amend or replace such provision with one that is valid and enforceable and which achieves, to the extent possible, the original objectives and intent of Create Video Marketing as reflected in the original provision.


Please note: by signing up for any of our services you agree to be bound by all Create Video Marketing terms and conditions.

Terms of Service for Services

Create Video Marketing Video-Mail Subscription Service

At Create Video Marketing we aim to deliver the highest possible levels of up-time, and agree that the Hardware on which our Services are hosted, along with service critical infrastructure, including Power and Network Connectivity will be available at least 99% of the time (excluding scheduled maintenance, advance notice of which will be given wherever possible).

In the event of an outage to one of these service components which results in server downtime that exceeds the allowed non-scheduled downtime within the 30 days prior to the downtime, You may be entitled to claim a service credit of one day's service fee for every hour that the server is unavailable, depending upon the outage circumstances. The period of the outage will be measured from the time you report the problem to our confirmation of restoration of service.

Create Video Marketing will make reasonable efforts to support the widest range of devices for the usage of the web-based services and the receipt of emails. However, to maintain cost-effectiveness of the service, 100% device coverage is not guaranteed, and there will always be a lead-time in adding support for devices once launched. Create Video Marketing will not be held liable for any implications of its Services not being accessible or functioning correctly on any given web-browser, e-mail client, operating system, platform, or device.

SLA claims may be made up to a maximum of one month's service fee in any calendar month.

Outages caused by any misuse of the system do not fall within the terms of this Service Level Agreement.

All subscriptions are subject to a 24 month minimum contract term.

Outbound Emails

Create Video Marketing includes the sending of outbound marketing emails within this availability guarantee. However, no warranty or guarantee is provided as to the delivery of these emails to the end-recipients specified. This is due to the number of other IT systems and services involved that are out of the control of Create Video Marketing, including but not limited to email service providers, Internet service providers, and email client software.

Create Video Marketing will make every effort to ensure that any interruptions to the outbound e-mail service are rectified in as timely fashion as possible. However, non-delivery of emails and outages of e-mail service due to abuse of the system by any customer of the system, any recipient of emails, or by 3rd parties blacklisting the e-mail service for any and all reasons is specifically excluded from any guarantees or warranties, regardless of which Customer, recipient, or 3rd party caused such outages. Such outages will not be taken as sufficient grounds for cancellation of subscription prior to the expiry of any initial term. Abuse of the system includes but is not limited to sending e-mails to recipients who have not adequately opted in to marketing sent by You, or end-recipients reporting messages as unsolicited where they had previously provided sufficient explicit opt-in to marketing.

Create Video Marketing will make reasonable attempts to avoid the misclassification of the outbound marketing emails it sends on Your behalf. This will be achieved through various means that include, but are not limited to: SPF and DKIM email signing to prove authenticity, limiting the total number of outbound emails sent by the system on a daily basis, limiting the number of emails send by the system per-second, limiting the number of emails sent by You in each email campaign, and within any given time period. Such intentionally imposed limitations are designed to maintain the performance of the system and do not constitute grounds for cancellation of the service within any minimum contract term.

You will indemnify and hold Create Video Marketing, its partners, resellers, and suppliers harmless in the event that any recipient of an outbound email that You have sent via the system lodges a complaint about the email they received, whether this be on the grounds or not having opted in, there being issues with the content, or any other reason.

Virtual Inbox Services (sub-service of Video-Mail Subscription Service)

The following additional terms and conditions apply to Create Video Marketing virtual inbox Services.

1. Size of virtual mailbox

1.1 Each virtual mailbox has a storage quota. This is in place to protect Your account and others from potentially large volumes of email sent to a single address that could materially affect the virtual inbox system server. Additional storage cannot be purchased. It is the mailbox owner's responsibility to ensure that his/her mailbox does not reach its allocated level. Create Video Marketing cannot be responsible for email lost due to full mailboxes. A full mailbox will not result in suspension of Service, or in such emails that are typically sent to both the virtual inbox and Your registered email address from continuing to be send to Your registered email address.

4. Security

4.1 Create Video Marketing makes every reasonable effort to ensure mailbox security at all times. We make every reasonable effort to ensure the integrity of data on Create Video Marketing systems. On the rare occasions where there may be a problem with specific mailbox data, it is the mailbox owner's responsibility notify to Create Video Marketing. We cannot guarantee to restore data and we accept no liability for the loss of any such data.

5. Use of email account

5.1 If Create Video Marketing identify a mailbox or domain that is causing problems; we will either remove the offending mailboxes or change their settings to resolve the issue. In extreme cases, we will disable email or suspend all Services to the domain as appropriate.

5.2 For details of what is not allowed by Create Video Marketing and Create Video Marketing spam/ illicit material policies please see the Create Video Marketing Acceptable Usage Policy.

6. Email retrieval and timescale

6.1 Create Video Marketing's policy on maintaining stable data-transfer levels includes a deletion process for email as follows: (i) all mail virtual inboxes is liable to be deleted after a period of 30 days. Create Video Marketing does not accept any responsibility whatsoever for any deleted mail.

Special Offers

Initial introductory monthly price of £39.99 for a standard account and/or £79.99 for a Premium managed account.

1. Monthly discounts apply to all standard and premium Service accounts.

2. Offer does not apply to future account upgrades or downgrades

3. Minimum contract term is 24 months for all Services purchased.

4. Customers paying monthly for a qualifying Service will pay the discounted rate for the first 24 months, after which Create Video Marketing reserves the right to revert the charge to the standard pricing. The Customer will be notified of any reversion to standard pricing with a minimum of 30 days notice, and have the right to cancel their subscription at the end of their introductory period with no penalties.

5. Offer does not apply to any add-on services purchased either at signup or at a later date

6. This offer cannot be used in conjunction with other offers unless agreed in writing by Create Video Marketing

7. Create Video Marketing reserves the right to change or end this special offer at any time and without notice.

8. Create Video Marketing General Terms and Conditions apply

Acceptable use policy

This policy is subject to change, so please check regularly for updates. This policy is in addition to Create Video Marketing Terms & Conditions.

Use of Services

1.1 Create Video Marketing reserves the right to suspend or cancel a customer's access to any or all Services provided by Create Video Marketing, where Create Video Marketing decides that the account has been inappropriately used. Create Video Marketing reserves the right to refuse Services and/or access to its servers to anyone.

1.2 Create Video Marketing offer unlimited web space and bandwidth with some account types. By this, we mean unlimited space for legitimate web site content and bandwidth for visitors to view it. All files on a domain must be part of the active website and linked to the site. Sites should not contain any material which does not comply with our content guidelines (see section 3)

1.3 Create Video Marketing offer large numbers of mailboxes with some account types subject to a fair use policy. Mailboxes are intended for direct use by the package owner and should not be resold or offered for use by third parties. Should the number of active mailboxes assigned to an individual package exceed 49, Create Video Marketing reserve the right to restrict the number of mailboxes included in the package price.

1.4 Create Video Marketing reserve the right to delete mailboxes (including contents) that are deemed inactive, i.e. have not been accessed within the last 180 days.

1.5 Create Video Marketing will suspend access to, or cancel, an account which:

1.5.1 Contains invalid or fraudulent details.

1.5.2 Initiates a payment card chargeback.

1.6 You agree;

1.6.1 not to re-sell or offer for the use of third parties any part of our services, unless you have purchased a reseller package or dedicated server.

Acceptable use guidelines

2.1 You may not use the Services:

2.1.1 in any way that breaches any applicable regulation , UK or International law.

2.1.2 in any way that is fraudulent;

2.1.3 to host any material which is in breach of our content guidelines (see section 3);

2.1.4 to transmit, or otherwise permit any unsolicited or unauthorised advertising or promotional material or any other form of similar marketing material ,also known as SPAM or Unsolicited Commercial E-mail (UCE)

2.1.6 to publish or otherwise distribute Warez, copywritten or other illegal material. The onus is on You the customer to prove that You own the rights to publish material, not for Create Video Marketing to prove that You do not.

2.1.7 to participate in any file-sharing/peer-to-peer activities;

2.1.8. as a file backup store. All files uploaded to a domain on our servers must be visible and accessible by visiting that domain, unless they are hidden files needed to operate the website; we reserve the right to delete files which do not match these criteria without giving notice to you.

2.1.9 to use the server as an application server. Using the server to generate large volumes of email from a database is an example of activity that is not allowed. Scripts should not attempt to manipulate the timeouts on servers. These are set at the present values to ensure the reliability of the server. Sites that reset these do so because they are resource intensive, and adversely affect server performance and are therefore not allowed. Scripts that are designed to provide proxy Services, anonymous or otherwise, are not allowed

2.1.10 to use excessive amounts of server resources. These include bandwidth, processor utilization and / or disk space.

2.1.11 to offer HTTP downloads from your site, other than where the files are directly related to the subject matter of the site. We recommend you stream any multimedia content including audio and video files. Any downloads offered by You under this clause are subject to sections 1.2, 2.1.6, and 2.1.10 of this Acceptable Use Policy. Create Video Marketing reserves the right to archive any download content we do not believe to be necessary for the normal operation of the site, and the definition of this is entirely at the discretion of Create Video Marketing.

2.1.12 to redirect users from a non-.XXX website to a .XXX website

Content guidelines

3.1 These content guidelines apply to any and all services provided by Create Video Marketing to You .

3.2 Material published to or transmitted through our servers must:

3.2.1 be accurate (where stating facts);

3.2.2 comply with applicable law in accordance with section 2.1.1 of this policy.

Material must not:

3.3.1 be defamatory of any person;

3.3.2 be obscene, offensive, or inflammatory;

3.3.3 contain any adult material. Adult material includes all pornography; or otherwise lewd or obscene content. The designation of 'adult material' is left entirely to the discretion of Create Video Marketing.

3.3.4 infringe any copyright, or trade mark.;

3.3.5 be likely to deceive any person;

3.3.6 promote or assist any illegal activity;

3.3.7 be threatening, abusive or invade another's privacy, or cause annoyance, inconvenience or needless anxiety;

3.3.8 be used to misrepresent your identity or affiliation with any person or organization ;

3.4 You must ensure that any end-user submitted content meet with the standards defined within this Policy.


4.1 We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of Create Video Marketing Services. When a breach of this policy has occurred, we may take such action as we deem appropriate in accordance with section 1.1 of this Acceptable Use Policy.

4.2 Failure to comply with this Acceptable Use Policy constitutes a material breach of our Terms and Conditions upon which you are permitted to use Create Video Marketing Services, and may result in our taking all or any of the following actions:

4.2.1 immediate, temporary or permanent withdrawal of your right to use Create Video Marketing Services;

4.2.2 immediate, temporary or permanent removal or archiving of any content in breach of our Content Standards (as defined in section 3 of this Acceptable Use Policy) uploaded to our servers;

4.2.3 issue of a warning to you;

4.2.4 issue of legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;

4.2.5 further legal action against you; or

4.2.6 disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

4.3 We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.


5.1 Create Video Marketing have a Police Liaison function and we are committed to assisting, and cooperating with, all law enforcement and government agencies in helping to reduce Internet Crime.

Contact Information

6.1 We are happy to answer any questions You may have regarding Your Create Video Marketing Services. Please note that any discussions with Create Video Marketing Internet Ltd are treated in strictest confidence, so we may need to ask You security questions to confirm that we are speaking to the right person.

Privacy policy

7.1 Your right to privacy is very important. Create Video Marketing recognise that when You choose to provide Create Video Marketing with information about Yourself, You trust Create Video Marketing to act in a responsible manner. We believe this information should only be used to help Create Video Marketing provide You with a better Service. That's why we have put a policy in place to protect Your personal information which you can read by clicking on the following link: http://www.createvideomarketing.com/terms/

Please note: by signing up for any of Create Video Marketing Services You agree to be bound by all Create Video Marketing terms and conditions.

(Definition: 'Services' = all products/services offered by Create Video Marketing Limited)

Reporting misuse

In order to efficiently process your report we need you to send as much information as possible and your contact email address and phone number. Below are details that we will need from you when investigating internet misuse. Reports will not be investigated until the below details are received, so if any of the below is missing from your report, please re-send the information.

1) Reporting port scanning, attempted hacking and firewall activity

Where your report is based upon information obtained from a firewall, please ensure that you send the relevant unedited firewall log (or excerpt). Please ensure that the log includes the time, date and time zone.

You also need to confirm that the clock on your PC is accurate and that you are using the correct time zone for your locale. If your clock is inaccurate please indicate how many minutes and seconds wrong it is (There is an online clock website to check your PC clock here: http://www.timeticker.com/main.htm).

Screenshots or image files will not be accepted as evidence of a system intrusion.

If you see any other misuse on your own servers originating from a Create Video Marketing IP Address, then please send us the following information:

Your URL, your web server log, shows the IP Address, Time, Date and Time zone of the IP Address logging into your server and any details of the misuse that has taken place.

2) Reporting email / newsgroup misuse (including spam)

We require the full header and content of the Email/Newsgroup post. The header enables us to trace the journey that an Email/Newsgroup post has made from the computer it originated from to the computer it was downloaded to. Please see below for instructions on retrieving full mail headers within Microsoft Outlook. If you use another mail client, Please check your providers support documentation for this information.

To retrieve headers in Outlook (with the email not opened in your inbox):

1. Right click on a message and choose "Options"

2. From pop-up box, copy all from "Internet Headers" window

3. Close pop-up box

4. Right click on the message again and choose "Forward"

5. Paste headers into the top of the pop-up email forward window

6. Send to the email address listed on the Contact page of the website www.createvideomarketing.com

To retrieve email headers from Outlook Express for Windows:

1. With the mail unopened in your inbox

2. Right click on the mail

3. Choose properties

4. Click on the 'details' tab at the top of the 'pop-up' box

5. Press "message source"

6. Copy the contents of the new window and paste it into your email to the email address listed on the Contact page of the website www.createvideomarketing.com

To retrieve email headers from Outlook Express for Macintosh:

1. With the mail unopened in your inbox

2. Click View

3. Click Source

4. To select all use: command + a

5. To copy use: command + c

6. To paste the header use: command + v

7. Paste the contents into a new email addressed to the email address listed on the Contact page of the website www.createvideomarketing.com

3) Reporting virus activity

If you have received or been infected by a virus, worm or Trojan please note that Create Video Marketing are unable to offer any support in their removal. We recommend that you install Anti-Virus software and ensure that it is updated regularly. Please include the following information in your complaint.

Header of the email (if one is available) and content of the email.

The email attachment that was sent to you (if any). The attachment may need to be placed in an archived file (.zip, .rar etc) for our email software to receive it. The website contains helpful instructions to help you with this procedure. If you cannot attach the virus, then please send the email and header only.

4) Reporting web content abuse

If you become aware of any content hosted by Create Video Marketing that you feel is in contravention of our Terms and Conditions or Acceptable Use Policy, then please email us with the details. Please see http://www.createvideomarketing.com/terms for full details of our terms and Acceptable Use Policy.

Please send the following information:

The URL (such as www.createvideomarketing.com), the time and date that you noticed the infringement, any details regarding how you came to view the material and a precise description of why you believe the domain to be in breach.

Create Video Marketing actively report any illegal activities that take place on our servers to the Police. Create Video Marketing also support the goals of the Internet Watch Foundation to ensure that any images of child abuse are removed from our service and reported as soon as we are made aware, in line with current working practices.

Complaints Escalation Procedure

Create Video Marketing is committed to providing the highest standard of customer service to all our customers. However, in the unlikely event of a problem or complaint, we will do everything possible to ensure it is dealt with quickly and fairly.

Not a Create Video Marketing customer?

If you are not a Create Video Marketing customer and have a complaint relating to any third party (for example relating to the content of a website hosted by a Create Video Marketing customer). Our customer support agents will be unable to assist you directly.

Please send details of your issue or query to our misuse team at the email address listed on the Contact page of the website www.createvideomarketing.com.

Submitting a complaint via the website

You can raise a complaint via the Contact form available via the Contact Us link on your control panel.

You should expect to receive a response to your query within seven working days of us receiving your correspondence.

Step 1:

Log into your Control Panel.

Step 2:

Click on 'Contact Us'. This will open the contact form.

Step 3:

In the section of the form marked ‘Your Query' please include details of your complaint, to enable us to deal with your complaint more effectively, please provide as much detail as possible, please also include a daytime contact number in your request, as one of our Managers may need to contact you to discuss your complaint.

Step 4:

Click on the 'Submit Enquiry' button, which will submit your complaint.

By Telephone

Please contact us on 0845 652 1273 and speak to someone from the department you feel is most relevant to your complaint, technical support, billing, sales etc. If our Support agents are unable to resolve your complaint, they will refer your complaint directly to their manager. Upon receipt of your complaint, the relevant manager will investigate the complaint and contact you directly, alternatively we may arrange for one of our Customer Relations Managers to contact you if the departmental manager is not readily available.

In writing

Create Video Marketing can also be contacted in writing, at the address below:

Create Digital Limited, 5 Wells House, Brodrick Drive, Ilkley, LS29 9SP United Kingdom

Please include your registered email address, GDC number, and as much detail as possible in your request, so we can fully investigate your concerns before contacting you.

If we don't resolve your concerns first time

If you feel we have been unfair or unreasonable in addressing your concerns, you can ask for your complaint to be referred to our Customer Service Manager for further review.

Privacy policy

Your right to privacy is very important. Create Video Marketing (referred to below as "we" or "us") recognise that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. We believe this information should only be used to help us provide you with a better service. That's why we have put a policy in place to protect your personal information.

By using this website, you give your consent that all personal data you submit may be processed in the manner and for the purposes described below.

For the purposes of the Data Protection Act 1998 ("the Act"), the data controller is Create Digital Limited, with registered office at Create Digital Limited, 5 Wells House, Brodrick Drive, Ilkley, LS29 9SP United Kingdom.

1) What personal information do we collect?

We may collect and process the following data about You:

  • Details of transactions You carry out through our website and the fulfilment of your order. When making a purchase with Create Video Marketing, we will collect your contact information, which includes name, address, email address and phone number, as well as payment information.
  • When you become a Create Video Marketing customer you automatically subscribe to electronic newsletter and special offer promotions. You can adjust your email preferences and/or unsubscribe from certain communications via your Create Video Marketing Control Pane
  • If you contact us, we may keep a record of that correspondenc
  • Other information to help us provide you with improved service
  • We may also collect information from the cardholder if another member of your househol

2) How we use your information

We use information about you in the following ways:

  • To help us identify you and any accounts you hold with u
  • To enable us to review, develop and improve the website and service
  • To provide customer car
  • To carry out marketing and statistical analysi
  • To notify you about changes to our website and service
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contact for such purposes

3) With who is the information shared?

We may disclose your personal information to third parties:

  • Any cardholder who has purchased services on your behal
  • Any employees, agents or service providers of Create Video Marketing to deal with any accounts or to deliver specific services to you.
  • Any associated company who are our business partners and/or with whom we work
  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets, subject to their entering into appropriate confidentiality undertakings
  • If Create Video Marketing or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or to protect the rights, property, or safety of Create Video Marketing, our customers, or others. This includes but is not limited to exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and dispute policies

4) Use of cookies

Create Video Marketing uses cookies for various reasons, for example, cookies enable us to track information during the domain name registration and package sign-up process. These cookies do not track individual information. Cookies from Create Video Marketing can only be read by Create Video Marketing. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site and you will not be able to carry out a transaction with us unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our website.

If you do nothing other than read pages or download information while using this web site, we will capture and store information about your visit. This information will not identify you; it relates to:

  • the Internet domain (e.g. www.company.co.uk) and IP address from which you access the web sit
  • the type of browser (Internet Explorer or Netscape) and operating system (Windows, UNIX) you us
  • the date and time of your visi
  • the pages you visi
  • the address of the web site from which you linked to us (if applicable)

We use this information to make each visit more rewarding, and to provide us with information to help improve our service. We do not know (and do not want to know) the identities of people who visit us in this way.

For further information about cookies, you may like to visit www.allaboutcookies.org.

5) Where we store your Personal Data

All information you provide to us is stored on our secured servers in the UK. Any payment transactions will be encrypted. Credit card numbers are used for processing payment only and are not retained for marketing purposes.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping the password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

6) Links

Create Video Marketing may provide links to third party sites. Since we do not control those websites, we encourage you to review the privacy policies of these third party sites. Any information You supply on such sites will not be within our control.

7) How can you update the personal information you have provided to us?

You can help us maintain the accuracy of your information by notifying us of any changes to your address, title, phone number or e-mail address. You can do this by updating your personal details from within your Create Video Marketing Control Panel.

The personal information we collect and maintain will be subject to the version of the Privacy Policy in effect at the time of collection. We reserve the right to change this Privacy Policy from time to time and will provide notice of these changes on the Privacy Policy on this page. You should make sure you periodically review the Privacy Policy to make sure it meets your needs.

8) Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by e-mailing us at the email address listed on the Contact page of our website www.createvideomarketing.com.

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

9) Contact Us

Please e-mail any questions or comments you have about privacy to us at the email address listed on the Contact page of our website www.createvideomarketing.com.

Please note: by signing up for any of our services you agree to be bound by all Create Video Marketing terms and conditions.