Privacy Policy

Please read this policy carefully so that you understand how we collect and distribute your personal information. Please read this policy together with our terms of use. Create Digital Limited collects information about you when you 'contact us' or otherwise register to use the site and when you visit the site.

The data controller is Create Digital Limited.

If you have any queries regarding the use of your personal information, please email us on [].

What information do we collect?

When you visit the Site

When you visit the site we may record details of those visits for example (but not limited to) traffic data, location data, communication data and the resources used or accessed whilst visiting the site.

When you Contact Us

When you complete the contact us form or otherwise register with Create Digital, we collect the information from the form and/or the registration process; this helps us provide the services we offer through the Site and Create Digital (the "Service"). We will collect information from you when you visit the site or complete any other forms or documents whether on our site or completed and sent to us offline or completed by us based on information provided by you. If you enter competitions, complete surveys, participate in any site forum or blog or other comment posting facility or activity or if you contact us with comments or specific requests we will collect this information. Any information you provide us with for the purposes of any email campaign including but not limited to the names and addresses of those you wish to target will be collected. If you complete any online activities we will collect and retain this information.

What do we use personal information for?

We wish to provide a service which is personalised to each of our visitors and use the information you provide in order to do so. The information will help us deliver the products and services we offer and to operate, improve and further develop our offering and our service. We may provide you with details of products or services either from ourselves or carefully chosen third parties (we will not provide your personal information to them) which we believe will be relevant to you. You may also receive email messages, newsletters (UK email) and/or marketing emails detailing ours or third party products and services from Create Digital on matters which we consider may be of interest to you. If you wish to receive any of this information please check this box on the [relevant page], but please note that if you don’t this may affect the degree of personalisation and convenience that we are able to offer you as a user.

We will use the information gained from any activity undertaken for you or on your behalf to improve, alter and/or adapt our offering and tailor the information we send to you. We will retain email addresses of those parties we have targeted for you and we may subject to our conditions of contract use those addresses for the purposes of our own marketing efforts.

Information to improve our site

We will collect information automatically about user visits to our site to monitor browsing preferences and help us regularly improve our web site and its architecture.

Transferring and processing information

Create Digital Limited is a UK-based company that stores your personal information within the UK and it is not our intention to transfer any data outside of the UK

The processing of all personal information will be undertaken by staff operating within the UK


We implement cookies to allow us to personalise our service to you. If you do not want to use cookies, you can set your browser to deny them but this will affect much of the sites functionality and may detract from your enjoyment of it.

Email communications

If you have agreed to receive emails from us, these emails may contain information about goods and services which we believe are of interest to you. Where we send you emails it is our intention to create value for you therefore we may use the following (but this isn’t an exclusive list and as the technology changes or improves we may adopt other methods) within email communications in order to understand and improve the service we offer you:

  1. Email Opening Sensing: In order to understand how our readers interact with the emails and the content that we send we use pixels in the text in order to learn who has opened the emails that they have been sent.
  2. Message Format Sensing: In order to provide our content in the relevant format, we also use pixels to understand whether you can receive emails in text or html form.
  3. Click-Through Sensing: If you click in a link in the email we may set a cookie in your browser.
  4. Response Analysis: If you visit our website as a result of clicking on a link we are able to understand how you interact with the pages of the website through a combination of the cookie and pixels set on the pages of the website. This enables us to understand what interested you in our emails and what did not so that we can send you relevant information in future.

Please note that if you click on a link in our email that takes you to a third party website you will need to read their privacy policy in order to understand how they process data about your visit to their site. Unfortunately we cannot be responsible for how they may collect or share information or the information displayed or contained in or on that site.

Editing and security of your information

You may review amend, correct, add or alter the personal information we hold on you at any time by contacting us either via email or by post. We may wish to see additional proof of identity or other security information before we release any information to you. You may write to us at any time requesting that the information we hold on you is permanently deleted.

The transmission of data via the internet is not completely secure. Although we will attempt to protect your personal data we cannot guarantee the security of any data transmitted to our site; the transfer of data is at your own risk.

Any payment transactions through the site will be undertaken by a trusted third party employing encryption technology. Create Digital Limited do not retain your payment information and we suggest you verify that provider's terms and conditions and privacy policy.